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Updated almost 3 years ago on . Most recent reply

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Sean Taylor
1
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Which is Best )Lodgify/Hostaway/Guesty/Tokeet/Hostfully)?????

Sean Taylor
Posted

I'm curious what you all think about these and other platforms out there? There are tons of options all at different price points and I'd at least like to narrow the list down with feedback from you all. 

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Valerie Rogers
  • Property Manager
  • Aurora, CO
210
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221
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Valerie Rogers
  • Property Manager
  • Aurora, CO
Replied

I've tested using Tokeet and Reservation Key (each for one year), and have just made the switch to OwnerRez. I tried Tokeet  because of the affordable price for a small operator, but it was too limiting. ReservationKey was much better, but was kind of "buggy" and when I would write for help from Support they were responsive but often the burden was put upon me to create test bookings and try to troubleshoot the issue on my own.

OwnerRez is so flexible & robust and so far (about 2 months in) I am really liking the product. 

This is the first system I've used to integrate with my Airbnb & VRBO account, which streamlines the process of managing so many listings. (I have 10 listings on each site of my own plus I manage bookings for a number of other properties also, most of which also have Airbnb & VRBO listings....very time-consuming to manually manage so many listings.)

One of the unexpected happy surprises I found after the VRBO integration was that my listings are not using their payment processing system; when a guest books on VRBO they take their service fee and then pass the guest's payment information and payments directly to me. So...no "check-in" payments for me! The guests' payments are deposited into my bank account within a few business days after they make the payment.

This was a "happy surprise" because I was very concerned about the Terms & Conditions on VRBO's new payment system, namely the one that says by using their payments systemthe listing owner "agrees" to allow VRBO to refund any guest who contacts them within 24 hours of Check-in and reports that the property is not "as is described" or "for any other reason". I was not worried about anyone complaining that my properties are not "as is described", but I WAS worried about the vague and generic "for any other reason" clause. 

Now that my payments are not being processed through their payment system I no longer have to worry about VRBO arbitrarily deciding to issue refunds to guest who might complain to them "for any other reason". 

:-)

  • Valerie Rogers
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