Can I have a early check-in? How do you respond?

[Nancy Bachety]

Can we check in at 11am (instead of 4:00pm)? 

What say you and why?

Depending on the guest and circumstances, my usual answer is my insurance agent and my lawyer advise  me not to allow early check-Ins without charging for it. Only then can the time of your door code activation be changed. The fewer times I say “I” or “we” the better. 

Additionally, I don’t want them to write in their review “they were so nice, they even allowed us to check in early” and I don’t want to tell them not to say that, either. 

How about you?