Short Term Rental Management - How Do You Get Paid?

[Brittany Hailey]

Hi Bigger Pockets Community! After managing my own successful ST rental for years, I started a STR management business in my small mountain town and am gaining properties quickly. I have a few questions that I'd love some insight on from the BP community:

- How do you deal with payments? Airbnb splits things up night and easy, but not the HomeAway platforms. For awhile I was collecting all income and issuing my clients checks at the end of each month. However, I am a one-man-band currently and bookkeeping became a nightmare. Should I have all payments go to my clients and bill them each month? Or hire a bookkeeper? 

- How do you deal with middle of the night calls? 

- Does anyone have any software they love? I am currently using AirGMS but their cleaning capabilities are not top notch. 

Thank you to anyone with knowledge and insight!