Scratched Floors do I charge?

[Luke Carl]

Hello super hosts. Had a guest check out today and the scratched the crap out of my gorgeous hard wood floors with what looks like broken wheels on a suitcase if I had to guess. Do I file a claim for this or is this what I get for not having fake floors? How much would you charge? No way to fix it without refinishing the whole place I’m guessing. What do you do in this situation?