Tenant Left Without Paying Additional Expenses

Tenant Left Without Paying Additional Expenses

Jacksonville, FL · Member since 2015 · 17 posts · 2 votes

I am in a bit of a predicament with a tenant that rented one of my vacation rentals in the Dominican Republic. He was in the house for almost 8 weeks. We set up the transaction on VRBO and he paid me a discounted amount which I agreed to, but in the contract, he agreed to pay the additional electrical expenses. The overall rent was paid through VRBO, and the additional expenses would be paid through paypal when the electric bill was received.

This guy from the beginning was difficult to deal with, and didn't pay the first months payment until several days after begging him. My first mistake was allowing him to use paypal to send me the funds. He is a Canadian resident and I thought it would be easier to just electronically send me the funds for the extra expenses while he was in the house.

I received the second bill from the electric company the day he was leaving, and asked him to pay me the amount that was due. He skipped town, and is denying that he used that much electricity. Knowing this would probably happen, I proactively called VRBO and asked them to hold is deposit until he pays the remaining balance. 

He has now filed a dispute with paypal trying to get his original first months payment back and is claiming that I lied to him about the electrical cost and that he isn't paying. I can already see that I will more than likely lose the money he sent me through paypal, because more often than not, paypal will side with them. 

Right now he owes me around $350, and if he takes the $250 payment that he made for the first month through paypal, i'll be out around $600. 

Does anyone have any idea's on what I can do here. VRBO is siding with me because all emails and the contract is clearly stated, but because the payments were made through paypal, it doesn't seem like there is much they can do. If anything, I want to learn from this experience to avoid this again in the future.

Thanks!

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Nicole A.Pro Member
Rental Property Investor · Baltimore County Maryland and Tampa Florida · Member since 2013 · 2k+ posts · 2k+ votes
9y

PayPal will likely reach out to you for your side of the story. Simply supply them with a copy of the contract and highlight (for easy finding) the parts that pertain to this issue.

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  • Ronald RohdePro Member
    Attorney · Dallas, TX · Member since 2016 · 5k+ posts · 2k+ votes
    9y

    Hiring a lawyer is going to be at least $500, probably going to have to eat it.

  • Nicole A.Pro Member
    Rental Property Investor · Baltimore County Maryland and Tampa Florida · Member since 2013 · 2k+ posts · 2k+ votes
    9y

    PayPal will likely reach out to you for your side of the story. Simply supply them with a copy of the contract and highlight (for easy finding) the parts that pertain to this issue.

  • Jacksonville, FL · Member since 2015 · 17 posts · 2 votes
    9y

    He's in Canada, which would complicate things even more. I know an attorney isn't an option for this dollar amount.

  • Saint James City, FL · Member since 2016 · 29 posts · 5 votes
    9y

    This is why we insist all money be paid 30 days prior to them checking in, And why we have the security in hand as well. We do not allow VRBO to hold the money. 

    I hope it works out for you.... in the future, all money well in advance!!! 

  • Jacksonville, FL · Member since 2015 · 17 posts · 2 votes
    9y

    We have never had a long term tenant like this. We normally include the electric and all other expenses in short term stays. I negotiated a discounted price with him because he was staying longer, and he agreed to pay the electric expenses separately in our contract.

  • Los Angeles, CA · Member since 2016 · 565 posts · 391 votes
    9y

    try to provide proof to PayPal but be prepared to lose the case since PayPal referees always take the consumer's side for merchants under  $1M. , sometimes before even reading the case. I know this by my own merchant e-commerce experience. And lesson to learn: PayPal is absolutely not a solid payment clearance company for small businesses. 

  • Mindy JensenPro Member
    BiggerPockets Money Podcast Host · Longmont, CO · Member since 2014 · 7k+ posts · 10k+ votes
    9y

    @Edward Pulido, do you have it in writing that he agreed to pay the electrical expenses? Like, in an email? Or did you do this verbally?

  • Rental Property Investor · Fayetteville, NC · Member since 2014 · 884 posts · 670 votes
    9y

    @Edward Pulido - I would just chalk it up to the cost of doing business. It was a mistake to make an agreement for partial payment outside of VBRO. Lesson learned.....

  • Investor · Milpitas, CA · Member since 2015 · 278 posts · 155 votes
    9y

    Always stick with the platform.

    Also when using PayPal, use trusted friends & family, they can't reclaim it if they want to.

  • Investor · Las Vegas, NV · Member since 2015 · 273 posts · 217 votes
    9y

    That's the problem with discounts, people who ask for them and negotiate for them heavily seem to find ways to screw you out of money later on and you wish you had just kept it vacant. For the future have a monthly long term rate that allows you to cover all costs, stick to it ( and maybe offer a menial discount to seal the deal with prospectives) no negotiating, know your worth. 

  • Investor · Atlanta, GA · Member since 2013 · 3k+ posts · 3k+ votes
    9y

    While paypal has agreed with me on something in the past and charged the merchant for the fraud, one problem is that any claim with them has to happen within 30 days. 

    Since his paypal payment was more than 30 days ago, I don't think paypal will side with him. 

  • Jacksonville, FL · Member since 2015 · 17 posts · 2 votes
    9y

    So PayPal ended up giving him the funds back after I provided them with the contract, electric bill, and emails. I am fairly certain they didn't even read anything I sent them because they resolved the case less than 6 hours after I sent them the documents. 

    The $600 isn't worth going after, and I will be closing my paypal account after this fiasco. I have also alerted VRBO to this fraudster, but I don't believe they will be doing much either. 

    Live and learn. 

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