Recommendation How to Become 5 Star Super Host - Unreasonable Hospitality

[Carolyn Fuller]

Great read and many pointers on how to become a 5 star super host!

Unreasonable Hospitality: https://www.unreasonablehospitality.com/

[Carolyn Fuller]

Quote from @Andrew Steffens:

I hope he does a follow on segment for the unreasonable guest!

 In my youth, I had a very short career as a waitress. One night, one of those "unreasonable" customers announced herself at the door when I over heard her saying, "I don't know why I ever dine out. The food is always terrible and the service even worst." I prayed she didn't sit at my table but, of course, she did. And she brought me to tears within 5 minutes, at which point, an amazingly skilled waitress took over from me. I watched in complete amazement as that waitress had the entire table eating out of the palm of her hand within 10 minutes. She had the skills to turn a super unreasonable customer into a happy, satisfied, and very manageable customer. It was then that I knew I needed to change careers but I stayed in awe of the skills I saw that night.

Becoming an STR host in my retirement has given me the opportunity to learn how to turn the "unreasonable" guest into the happy, satisfied and manageable guest. And, in the process, increased my ratings from 4.89 to 4.96. It also is a supremely satisfying experience!