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Updated about 16 hours ago, 12/26/2024
Post cleaning pictures?
Do you get pictures from your cleaners after every stay?
I currently pay a premium price for my turnovers for a local cleaning company that specializes in STRs. They are there on time reliably, do a good job managing inventory/off site laundry, and generally do a good job cleaning overall. Occasionally I catch some cleanliness issued that I am not satisfied with which I believe is due to variability in attention to detail between people on their crew, or lack of training and familiarity with my property.
I've seen mentions of the value of post cleaning pictures from hosts on other forums. I think this may be a built in functionality of the Turno app, but I don't use Turno and my cleaners don't seem to offer that as part of their standard process. I have had around 100 stays (~35 with the current cleaning company) and no complaints about cleanliness ever, but in the event that there is an issue in the future, I can see how having pictures to confirm or dispute the guests complaints could be of value. On the other hand, I'm not convinced pictures would always capture the details needed to serve this purpose.
Curious to hear the thoughts of the expert hosts and property managers here. Thanks!