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Updated 6 months ago on . Most recent reply
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VRBO Nightly Rate Discrepancy Error
Curious if anyone else received this same email from VRBO today:
"Subject: Vrbo property rate discrepancy error – action required
Dear Partner,
We're reaching out to let you know that we recently discovered a technical error that may have caused your rates to be displayed incorrectly to travelers who booked your property between July 29 – August 9, 2024.
Please review the property rate for the following reservations IDs:
XX-XXXXXX, XX-XXXXXX, XX-XXXXXX
If you believe one of these reservations was impacted, we ask that you honor it and contact Vrbo Support within 30 days of receiving this email to file a claim for the potential difference between the booked rate and your actual rate.
You can reach Vrbo Support 24/7 at https://help.vrbo.com/?t=pm and click Contact Us. Please have the impacted reservation ID ready for reference with you when you reach out.
This issue has been resolved and we greatly appreciate your patience and understanding.
Thank you,
Vrbo Partner Support"
I looked through the bookings that may have been affected, all the numbers seemed close enough.
Anyone else get this email or notice any big discrepancies in their bookings?
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Quote from @Brandon Gale:
Curious if anyone else received this same email from VRBO today:
"Subject: Vrbo property rate discrepancy error – action required
Dear Partner,
We're reaching out to let you know that we recently discovered a technical error that may have caused your rates to be displayed incorrectly to travelers who booked your property between July 29 – August 9, 2024.
Please review the property rate for the following reservations IDs:
XX-XXXXXX, XX-XXXXXX, XX-XXXXXX
If you believe one of these reservations was impacted, we ask that you honor it and contact Vrbo Support within 30 days of receiving this email to file a claim for the potential difference between the booked rate and your actual rate.
You can reach Vrbo Support 24/7 at https://help.vrbo.com/?t=pm and click Contact Us. Please have the impacted reservation ID ready for reference with you when you reach out.
This issue has been resolved and we greatly appreciate your patience and understanding.
Thank you,
Vrbo Partner Support"
I looked through the bookings that may have been affected, all the numbers seemed close enough.
Anyone else get this email or notice any big discrepancies in their bookings?
Possibly a fishing scam. I got the same email with the same exact dates. DO NOT click on the help link.