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Updated 8 months ago on . Most recent reply
![Trent Reeve's profile image](https://bpimg.biggerpockets.com/no_overlay/uploads/social_user/user_avatar/2481095/1659540416-avatar-trentr44.jpg?twic=v1/output=image/crop=450x450@0x0/cover=128x128&v=2)
Need help with Schlage lock
I have a Schlage Encode lock on 1 property, using Remotelock and integrated with OwnerRez for code purposes, etc. works great for over a year.
just started a new property a month ago. While down, installed a new Encode, fired up the Schlage app, then integrated it into Remotelock and everything worked good for a month. Fast forward to 4 days ago. Lock is offline, wont show up in the Schlage app or Remotelock. No codes are working with it. Luckily, i took a picture of the inside of the lock and was able to give the guest the embedded code so they could get in and out.
Question is, do i have to drive 5 hours down to the property and start all over again initializing it or is there some other way someone knows of to re-integrate it into everything?
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![Lauren Kormylo's profile image](https://bpimg.biggerpockets.com/no_overlay/uploads/social_user/user_avatar/1384842/1711048656-avatar-laurenk49.jpg?twic=v1/output=image/crop=365x365@0x10/cover=128x128&v=2)
I don’t know the answer, but call Schlage. They are very good about helping over the phone, and their literature practically begs you to call them when you have a problem. If it does require something in person, maybe your cleaner can be paid to do it?