Do you check in or check out? or both? what is your protocol?

[Estrella Carolina Mckinney]

Hello

I think that both procedures are of great importance since they allow to define the relationship with the guest and to evaluate their stay. How do you do it? I hear recommendations to do it in airbnb properties.

[Andrew Steffens]

HI Estrella do you mean meet the guests for check in or check out?

We have check in procedure and a check out procedure that our reservationists send out to each guest prior to each event.  We are 100% remote.  I do think some people appreciate human interaction but from a logistics standpoint is does not make sense most of the time.  Also even companies like Hilton are now doing 100% remote check in.  Last month I selected my room, checked in, and checked out from a Hilton all from my Hilton App.  It is the way the world is going.