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Updated over 1 year ago on . Most recent reply
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What do you think about developing a Guest Rating System?
In setting up my Welcome Guide and suggesting that star rating chart that's around the internet, I thought why not create one to use for rating guests? My logic is that it sets the expectation for the guest's behavior. Thoughts?
Most Popular Reply
Every property and market is different but to me that's a bad idea. Most people go on vacation to enjoy themselves. Having a sticker or sign that states that you will give them at bad rating if they don't act the way you want them to creates a hostile relationship between you and your guest.
I'd be worried that they would in turn start looking for reasons not to give you a 5 star review.