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Updated over 1 year ago,
First Summer at VRBO Host-all good til the terrible guest leaves a mess for Maid
How do you handle a guest who leaves the house a mess, smokes in the house and leaves the evidence when we have a clear rule of no smoking and enters a locked owners closet and takes items. We need one more 5 star review to get to premier host and based on the text message they thought house was lovely and had a great time? Do we wait for a review? Does insurance cover the extra cleaning costs or is this just part of it? How can I see the guests ranking in VRBO? Thanks from a Newbie!