Anyone ever successfully get an unreasonable AirBnB review removed?

[Brandon Gale]

Had a guest just check out who smoked weed in our cabin (besides the point but thought it would help our case) and then left a 2-STAR review. I couldn't believe my eyes. We had a 4.92 rating through 13 guests with no major issues reported by any of them, just 1 guest who was very very particular. 

This guests reasons were that the cabin was "smaller than expected" and "the pictures were deceiving". We have tons of very recent pictures of every room, square footage listed, bed layouts detailed, and I even drew up a floor plan to scale on our listing for even more information on the layout. 

We took it up with AirBnB and even though the review is totally unreasonable, they refuse to take it down.

Wondering if anyone has ever actually gotten a review removed from their listing before and if there is another way I should be approaching this with AirBnB. I am ready to be done with them and go VRBO full time after this.

[Sarah Kensinger]

Quote from @Bruce Woodruff:

Quote from @Sarah Kensinger:

Is no smoking one of your rules and do you have proof they smoked in the cabin? If a guest breaks a house rule Airbnb is more likely to remove the review. Unfortunately, a case like this is bound to happen once or twice to every listing. As hosts we have to get smarter than the system by learning how Airbnb works. Before you decided to change OTAs check your area and see what the most popular OTA is, so your bookings aren't negatively affected.

 You're kind of an ABNB apologist, or so it sounds......?

I actually did think of just copying and pasting for both threads since they were right next to each other. No, it's adding value and since most people just come to just this forum for info, I try to bring some fresh ideas from other mediums I learn from. A while back I was listening to a guy tell his Airbnb nightmare story with a guest, and he gave some key points for what to do and why Airbnb does the things they do. He also had to call 4+ times to get results and since he knew Airbnb records every phone call, he could politely insist that the person helping him relisten to those calls. Also, he knew it's an absolute no no to take communicate off the platform and unto email or texting. Automatically Airbnb sides with the guest because the host has no proof of what was said. He did win his case and was refunded the money Airbnb took and gave back to the guest. I found his story very informative and thought maybe someone on here can use the info. It really is all about what you know!