Anyone ever successfully get an unreasonable AirBnB review removed?

[Brandon Gale]

Had a guest just check out who smoked weed in our cabin (besides the point but thought it would help our case) and then left a 2-STAR review. I couldn't believe my eyes. We had a 4.92 rating through 13 guests with no major issues reported by any of them, just 1 guest who was very very particular. 

This guests reasons were that the cabin was "smaller than expected" and "the pictures were deceiving". We have tons of very recent pictures of every room, square footage listed, bed layouts detailed, and I even drew up a floor plan to scale on our listing for even more information on the layout. 

We took it up with AirBnB and even though the review is totally unreasonable, they refuse to take it down.

Wondering if anyone has ever actually gotten a review removed from their listing before and if there is another way I should be approaching this with AirBnB. I am ready to be done with them and go VRBO full time after this.