Airbnb requests to shorten stay for refund and does not leave

[Kyler J Sloan]

How to proceed if a guest requests a partial credit for leaving early, accepts alteration request, and then pretty much says, "Thanks. We will be leaving in morning. I'll let you know.'

[Patricia Steiner]

Whoa...you're running a business.  You reserved the property - and made it not available based on the days the guest booked it.  As such, you are entitled to the full stay rental price whether they leave in a day or stay the full RESERVED period.  When asked for a refund, just say no - and explain that you held the property for them exclusively during the time they requested it.  And, why are they supposedly leaving - and now hedging?  They obviously are not in a medical emergency or a family crisis - because "I'll let you know" pretty much kicks those emergencies to the curb.

Let AirBnb know that you will not be authorizing a refund and that the guests are still occupying the property.  On their last day at departure time, send in your cleaners!  Now you're letting them know.  Crazy...sorry you're having to deal with this.