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Updated about 2 years ago,
Switch to self management of STR?
I own a single Cabin in a vacation town in WA state that I use as a family vacation home and STR. When I first bought it 5 years ago I lived 2 hours away, had never owned an STR before and worked full time so it made sense to pay 30% for a local PM to manage it. Fast forward, I now live 30 minutes away, don't work and have more experience, knowledge and local contacts. I'm not totally unhappy with my PM, but have been annoyed with little things more and more. For example, all my nice throw blankets disappeared this summer. I mentioned it to them and they said they'd look for them in the off site storage and they are still gone. I emailed them again and no response. They also put a lock on a hall closet without telling me. Last spring the grass wasn't mowed and not until I contacted them did they say they didn't have a lawn service lined up. We took over the mowing. I could go on. However, on the plus side, the place is booked solid, I have great reviews and have made a good amount of money. They take care of all the guest interaction, housekeeping, marketing, pictures, snow removal, etc.
Do I take over the management of it myself or continue using them? The hassle of switching and setting up all the services (housekeeping, hot tub service, garbage) is what gives me pause.
Appreciate any feedback!
Thanks,
Jennifer