Here are 4 tips to help get you a 5-star review every time!

1) Responsiveness

- This is a MUST!!

- As soon as you get a message from a guest, I call it “GO TIME”

 - This is your time to respond to the guest as soon as possible

- There is nothing like incredible customer service

- If there are any issues with their stay, it is your job to make sure you do everything you can to solve the problem as quickly as possible

2) Be very clear with your check-in instructions

- I like to say, pretend you are a first grader

- No need to overcomplicate how to check into your property

- The last thing you want to happen is for someone to struggle to get into your property

- First impressions are everything and if they can’t get into the property, there is a very high chance you just went from a 5 to a 4-star review. Crazy but it sure happens!

3) Create a welcome book (physical) or an online guidebook

- This helps the guest get all of the information they need about the property and answer any questions they may have

- Also with online guidebooks, a lot of times they have to put in their email to access. This is a great way to build an email list for off-platform bookings as well!

- Put information about amenities, how to work certain appliances, how to work the TV, garbage, nearby restaurants, grocery stores, shops, bars, and local attractions

4) Reviews

- If the guest had a great experience, you want to write a review for the guest ASAP

- The stay is fresh in their mind and then the guest will get an alert to write a review of their stay

- Neither parties will be able to see the review until both people write their review