Cleaning related question.

[Huiping S.]

We manage our first AirBNB(not list on other platform yet) for 6 weeks and served 6 group of guests. Leaned lots valuable thing.

Guests are good which helped us passed the nervous beginning time when all of them are families. But we like to hear what others work with the cleaning people.

We passed the spotless home to the cleaning people and paid the price they asked (3/2 for $195) but started to have issues:

1) They forget the date for check-out and check-in is the same day and asked us to let guests sit in porch when they clean, so we have to  clean by ourselves. It is July of Florida and the guests travelled with babies from the very early morning and east coast. I can't believe they can sit in porch after 4pm.

2) The clean lady tried to postpone the cleaning just before the new guests arrive. Dislike we have same day check-in and check-out. We want to finish the cleaning the same day of check-out. Because almost all families cooked and we want to avoid food related pests issue. We do not want wait until the last minutes.

    At the same time, the cleaning is ok level. We will not talk of this but planned to further clean after they finish by ourselves every 2 or 3 cleaning of this cleaning people, such as corners, along the wall, under beds, on the fan.... We are very close to our AirBNB.

3) We asked them to provide us taxID(they have a LLC) or SSN from the very beginning but they didn't give us yet.

Like to hear how others work with your cleaning people. Do you have contract with them? How often you come to exam their work? Someone told us if you exam too often, they will stop to work for you.

Thanks for sharing!

Huiping

[John Underwood]

Your cleaning team has to be thorough and responsible. Sounds like they are neither.

Set some expectations again with them and make this a warning. Get their LLC EIN and signed tax form now.

If they don't shape up cut them loose.