What to do when guests leave behind personal items

[Brent H.]

It probably happens often but this is the first time a guest left a personal item found by our cleaner.

In this case it looks like some sort of charger.

Question: What is the best way to handle guests' personal items if they forget to take them home?

For example: Do you pay your cleaners to ship them back to the guest and charge a fee to the guest? If so, what would be a reasonable fee? Or do you absorb any shipping charges to go that extra mile for a very positive rating?

I can't ship it myself because I manage my rental from a distance.

Wallets and phones of higher value are probably handled differently than chargers and swimsuits.

Any comments about this would be appreciated and thank you for your time!

Brent

[Paul Sandhu]

I had a tenant call me about 4 hours after he moved out on his drive home.  He had left a Glock behind.  I picked it up and sent him a picture of it in my safe.  He picked it up on his next stay with me.