Best Practice for Refunding guests who cancel STR reservations

[Emily Taylor]

Looking to hear some best practices on dealing with guests who want refunds even with a signed policy stating a certain refund % amount within a period of time prior to arrival. All guest will indicate some sort of emergency as to why they need to cancel and want a full refund. What actions do you take, I understand Airbnb favors the guests not the hosts so much.

How to handle cancellations?