Tenant payment issues with RentRedi - advice needed

[Ben Cohen]

Hi everyone,

We’ve been using RentRedi and it’s been great for management, but recently one of our tenants is causing us some issues related to payments. 

The tenant is paying rent on the 26th of the month (when it’s due) but the money is taking around 4 business days to get taken out of her account. By that point her account does not have enough money. The rent is not paid and she is charged an overdraft fee. Oftentimes the money is not in our account until the 2nd or 3rd of the month. 

I spoke with RentRedi and the issue is not on their side. They said the issue is with her bank. I told her to contact her bank and she’s saying it’s not an issue with her bank. 

She is getting very frustrated with us, and is asking for alternative payment methods. I’m really reluctant to do so because (1) we have other units coming up and I want them all to be on the same platform, and (2) I don’t want to give in. 

What do the more seasoned landlords here think?

Thanks!