Credit check service when renter has no credit

[Nicole A.]

I've been using https://www.tenantbackgroundsearch.com/, which I think is connected to the MySmartMove site and I came across an issue. One lady was going through the process of verifying herself and the online system basically said the info she gave could not be verified. I called the company and they said that she didn't have enough background to answer the systems verifying questions. Instead, she'd have to send a copy of a recent utility bill and a copy of her ID or something. This seems like a hassle.

I'm renting in the Baltimore area and many renters have either bad credit or possibly no credit. Have you all run into my situation? I was hoping these credit/background check companies would just require plugging in her SSN, name, and birthday....but apparently that's not always enough.

I have a new applicant who I think may have the same issue of no credit background...and I don't want to run into this issue again.