Credit for Missing Refrigerator

[Kathryn Schauer]

Due to miscommunication between myself and my PM, my rental was advertised to include a refrigerator when it did not.

The new tenants expected a refrigerator and had to wait while I got one in there.

How would I calculate an appropriate amount to credit them on the rent?

They have asked for a credit, and I think that is the right thing to do. I just don’t know the best way to arrive at an amount. Thanks!

[Kenny Dahill]

@Kathryn Schauer, sounds like they were trying to accelerate the move-in because they were living in a hotel.  I'd give them a $50 gift card and thank them for their patience with the refrigerator since you knew it was important to get them moved in pronto.

They're still better off than the hotel.  Plus, there are other means to live without a refrigerator.  If it was something more critical (i.e. HVAC), I would be willing to compensate more.