Landlord or tenant garage door repair

[Bruce Gaines]

I have a tenant who recently sent a repair request to my property management concerning the garage door not working. The tenant sent a general request (garage does not close). I requested further information tenant sent pictures and video of interior of garage. I requested pictures of exterior of garage. Based on the video and pictures which included cracks in the middle of garage door, tear/pry marks to the outside corner and the handle loose/separated from base I believe this is malicious damage. I told the PM tenant is responsible for repairs and provide date and pictures of repair. My concern is the PM countered in a follow-up email in essence contends the damage is normal wear and tear and now the PM wants to send a garage technician to evaluate and provide estimates. What does my BP people see as potential issues and any suggestions moving forward. Thanks for any response. Bruce G in California