Wooden Floor damage by Tenants - who should pay for this

[Niranjan Kumar Goli]

Hi, our tenants informed us that wood floor has buckled and ballooned in the middle of the bed room. Which looks like a water damage. They have portable A/C there. They are also softly claiming they haven’t done anything wrong and May be it’s a different issue. Who should pay for fixing this? And how should I inform the tenants that they are responsible for the fix with out being too rude. Since they claiming it’s not a water damage and some kind of floor issue. What are my options? I’m planning to get an estimate and send it to the tenants to fix this. Or should I claim the insurance and fix it myself. Our rental contract indicates that tenants have to fix the issues in the house.

Appreciate any pointers and help. 

[Kim Meredith Hampton]

@Niranjan Kumar Goli Have a flooring specialist look at it, then you will evidence one way or another. If it is from moisture and its no where else except where they have the portable AC, then it is their responsibility. Do you also have photos before they took occupancy to show there was no damage in that area?