Pushback from potential tenant after background check results

[Peter Van der Steur]

We are new at this. We did a background check on a potential tenant which came back as a "Moderate High Risk" person for renting. We informed this person that, based on this result, we could not rent to them. We sent money to reimburse them for the background check fee. This person is quite upset and does not believe there could be anything wrong with the results of their background check. We will send them an email telling them they can access and see the results for themselves. Any further wisdom/advice?