Apartments.com Background Check

[Rachel H.]

Hi everyone. I've just received my first application via Apartments.com after the migration from Cozy.co. I don't like it as much, sadly, and it's not as user-friendly, but I have this application to figure out now and I see no information under the Criminal Report section and cannot tell whether this means they found no criminal record of any kind or the report itself didn't run. Does anyone know how this works? Does the tenant/applicant receive the option to run the background check when they apply (my applicant isn't sure how it works either), or does that need to be run separately? Ugh, I really miss Cozy. Appreciate any help!