Skip to content
×
PRO
Pro Members Get Full Access!
Get off the sidelines and take action in real estate investing with BiggerPockets Pro. Our comprehensive suite of tools and resources minimize mistakes, support informed decisions, and propel you to success.
Advanced networking features
Market and Deal Finder tools
Property analysis calculators
Landlord Command Center
$0
TODAY
$69.00/month when billed monthly.
$32.50/month when billed annually.
7 day free trial. Cancel anytime
Already a Pro Member? Sign in here

Join Over 3 Million Real Estate Investors

Create a free BiggerPockets account to comment, participate, and connect with over 3 million real estate investors.
Use your real name
By signing up, you indicate that you agree to the BiggerPockets Terms & Conditions.
The community here is like my own little personal real estate army that I can depend upon to help me through ANY problems I come across.
General Landlording & Rental Properties
All Forum Categories
Followed Discussions
Followed Categories
Followed People
Followed Locations
Market News & Data
General Info
Real Estate Strategies
Landlording & Rental Properties
Real Estate Professionals
Financial, Tax, & Legal
Real Estate Classifieds
Reviews & Feedback

Updated almost 4 years ago,

User Stats

37
Posts
4
Votes
Wade Penner
4
Votes |
37
Posts

Should I refund credit/background check fees due to mistake?

Wade Penner
Posted

I would normally vet the basics (rental history, income, etc.) prior to actually having applicants pay and run credit and background checks (these would be last step).  However, I made the mistake of forgetting to tell a couple applicants to disregard the credit/background check portion of the application (through Cozy), and they both completed them ($40 per applicant).  

Both are nearly qualified (a couple more prior landlords to call tomorrow), however I can only proceed with one.  They're both excited about the unit based on my conversations with them, however I will need to tell one of them they did not get the unit.

Should I refund the losing party their credit/background fee since I forgot to tell them not to request the checks, or is that somewhat standard that they might lose out on that money? 

Loading replies...