Bosch Dishwasher Help - Extremely Frustrated With Their Support

[William Latti]

Hey Everyone, I'm looking for some advise on how to handle this situation with Bosch.  We ordered a Dishwasher that was delivered broken in October.  It has now been nearly 6 months and while the exchange was approved, they keep telling us a delivery date that passes and then they don't have an update on the unit so are now getting a refund (6 months, when the previously told us the exchange would be about 2 weeks so we didn't ask for a refund then!).  At this point I would never recommend working or buying from them, but we still need a new dishwasher.  This is a seasonal rental, that we start renting typically April-October and obviously need a dishwasher for the tenants that already rented with that expectation (weekly vrbo's).  We ordered another at Home depot and are getting delivery Saturday, but they don't take the old one and Bosch won't give me an update to when they will take old unit (again horrible and they say all their service people are booked so cannot even give me an estimate).  They require the pick up of the unit to offer the refund, otherwise I'd just throw it out and tell them to pound sand.  We cannot leave the old unit in the house since we will have tenants and don't have space for it elsewhere in the house to store for Bosch until they decide they're ready to pick it up.  Just looking for advise or a solution with how to deal with this as it's extremely frustrating (also hold times with them are around an hour and you get no where).