Property Management Expectations

[Monique Munoz]

Hi all! I'm wondering if my expectations of my management company is too high or if I'm misunderstanding what they should be doing for me. Recently, I asked management to notify my tenants that we were going to increase their rent. I gave no specifics of timing and just figured that they'd know (or inform me) that we need to give a 30 day notice first. Well, a week later we get the rent payment at the increased amount! I'm not sure why they wouldn't have given the 30 day notice first. Even I know that should happen!

Also, they don't seem to know when our leases end. I figured they would give me a heads up, ask if I wanted to extend another lease out or just let it go month-to-month. Nope. I have to tell them when the lease ends, and what I'd like to have done going forward AND ask them to schedule an annual inspection. 

I've also had a previous company take forever to take care of urgent maintenance requests. :/

Is this typical? Or am I not getting my money's worth? I've worked in commercial property management and this all seems to be the opposite of what we did for our clients.