Hot water heater stopped working and tenant is moving out

[Account Closed]

Water heater in rental went out. Need to install new one, pull permit and bring connections up to code. New water heaters are too large to fit in closet where tank is stored. Will take several days to complete install. Have to order tank online. Tenant is moving out on 1/3/21. It's been 3 days without hot water. How do I pro-rate rent in this case? Should I pro-rate? She is essentially moved out. No furniture, not living in unit as of today, but she is making a big deal about no hot water. Any suggestions are appreciated. Thanks in advance.

[Michael Garofalo]

If she already moved out and is not living in the unit, I'm not sure I would pro-rate anything. You are doing everything you can to remedy the issue in a timely fashion. Even if she was still planning to stay for another 6 months, I would not pro-rate anything. Now if it took several weeks to get the hot water heater installed, that's a different story. IMO 3 days is not a big deal.