Inspecting a unit...Then what?

[Jacob G.]

On the latest podcast "20 deadly mistakes" they talked about inspecting units. My question is what if there is damage? I inspected one unit last month and did notice there was some damage on a wall, it looked like a chair had hit a wall. I pointed it out to them and they said it happened while they were moving in. I didn't think anything of it, as their deposit would easily cover it.

What if there was significant damage? Could I charge them for the fix upfront? For example, let's say I went in and they had significantly damaged hardwood floors, and had scratched all the walls?