Property management questions

[Brad Campbell]

Can someone direct me to a good article about what all a property management company would be responsible for? I understand the basics (collecting rent, advertising, paperwork) but what about details about the maintenance? Say a pipe bursts in the middle of the night? Who does the renter call? Who pays for the work? Do I get to approve who does the emergency work? I know not all companies are the same but I'm looking for what to look for in a good one. Any information is helpful and my apologies for the very newbie question.