Need advice - On maintenance repair/appliance

[Cristi Lucas]

Hello everyone, I need some advice. I have these tenants that are very needy and expect there maintenance repairs to be done immediately. They called me the other day (Sunday) saying there stove didn’t turn on and they thought it was the breaker. We send someone over to check the breakers and it wasn’t the breaker the same day. So, I informed them I would contact the appliance repair company and get them out there as soon as possible. The appliance is under warranty and the appliance repair company doesn’t have any availability until 11days later. I scheduled it and told them to contact us if they have an earlier date and time that becomes available. The tenant is aware of the situation but is still freaking out and screaming saying they will not pay rent until it gets fixed and it is unacceptable that they have to wait so long and they don’t cook with the microwave. I kept my cool and reminded them we are in the middle of a pandemic and riots and everything is taking longer than usual but we are doing our best to get the issue resolved as early as possible. Now, I usually get all maintenance request completed with 2 days if I can get it done the same day which I think is good. However, for them it is not.

I don’t mind them withholding the rent until it gets repaired; however, I didn’t tell them that. Any recommendations oh how to deal with this situation.