Tenant wants landlord to intervene with personal issues

[Jayming Fang]

The tenant is a lady who "in her words" is being harassed by another tenant. She cannot provide proof and the other party has not done anything illegal. She has reached out to us several times to resolve this conflict but we are not in a position to act as guidance counselors or the authorities.  Has anybody else dealt with this?  how did you resolve this?  

Any advice would be appreciated.