Can My mortgage company contact my tenants?

[Samuel Fletcher Hardy]

Hey guys,
Covid special here, I am in forbearance and my mortgage company is leaving notices on my tenants door saying we have gone to collections. The property is an owner occupied triplex in Kitsap county, WA under a VA loan. We have the funds to be able to become current on the loan but are holding the capital for security during these uneasy times.
I just want to make sure my privacy rights nor my tenants are not being violated. When I call my mortgage company they acted as if its not there problem and said they will put a note in the system but doubt it will do anything as well as assured me to not worry about the notices it doesn't apply to me. Any advice would be much appreciated!