Tenant does not allow to get to the apartment to make repairs.

[Linda Roberts]

Hi I am a new landlord, just purchased my first multifamily property. The house is old and was neglected for many years. I am doing insulation all over the house, to get it ready for winter. I have a TAW tenant in one of the apartments, she lives in the house for several years. She refused to let contractors access to the attic from her bedroom, to add insulation. Is it a normal situation? Do I have rights to make repairs after informing her in advance? The repairs are done by state contractors with all necessary COVID percotions. Does she have rights to refuse? In this case it's not critical. She will pay extra money for heat, but what are my rights in general in this situation?