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Updated over 4 years ago on . Most recent reply

User Stats

37
Posts
21
Votes
Jon Blackburn
  • Investor
  • Powell, OH
21
Votes |
37
Posts

ACH Options for Older Tenants?

Jon Blackburn
  • Investor
  • Powell, OH
Posted

I just inherited some tenants that are older and don't have email addresses. However, I really don't want to be accepting paper checks in the mail each month. I was checking out Cozy's ability to set up ACH payments, but it requires the tenant to receive an email and then fill out and authorize Cozy to take the payment each month. Is there another platform out there that would let me get around this hurdle? How are you streamlining rent collection from people that don't use the internet?

Most Popular Reply

User Stats

1,266
Posts
693
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Alyssa Dyer
  • Rental Property Investor
  • Oklahoma City, OK
693
Votes |
1,266
Posts
Alyssa Dyer
  • Rental Property Investor
  • Oklahoma City, OK
Replied

Man, we started running into this more lately. 

It's a bit of a pain, but we've started meeting the tenants at the house with our iPad. We walk them through setting up an email, setting up their ACH, etc. *A small lesson learned, we also ask them if they want us to use a family member's email instead. We had a couple calls from elderly tenant's kids and grandkids concerned that we had access to banking information, understandably. They normally decline but it's gone more smoothly in those situations if we call the family member because they aren't caught off guard and protective. 

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