Questions I have with changing property management companies

[Ken Miller]

Good morning, I am new to being a landlord and am going through my first property management company change. I am not exactly sure how it all works and if anyone can help shed some guidance that would be great!  At this point I have submitted my termination request to my current management company and am waiting for their response. It has now been over two weeks since I sent I my notice to them and I haven't been contacted by them on next steps about getting the keys and things for the new management company.  I am wondering if this is normal or if I should be concerned and some possible next steps I can do to keep things moving along

[Ujwal Velagapudi]

If you're leaving them, then I'm sure they were lacking in some areas, so I wouldn't wait for them to reach out to you, hand over keys, inform tenants, train the new PM, give you a log of all the pending items/P&L/rent ledger, etc. I've gone through a couple of these and the transition is the point where we as the investor need to step in heavily to make sure it is as seamless as can be. They probably aren't ecstatic that they've lost your business, so it'll be on you to push them through this process and make it clear they still are supporting you through the end of your contract. 

Get a full breakdown of everything that is going on with the property, tenants, etc. Simultaneously try to get your new PM acquainted with things even prior to taking over. I had planned for my transition for about 2+ months, slowly discussing with the new PM, then about a month prior providing all related documentation. The last thing I gave to the new PM were the keys, but they had all other information to get started a couple of weeks prior to my old PM's contract being terminated.