How do you create good-will with your tenants?

[Trevor Gaal]

Let's share some brag stories about how you've treated your tenants like gold. Maybe an example of how you went above and beyond for them, or did something unexpected and nice, or solved a problem they were having? After all, creating good-will with our tenants is just good business! Let's be awesome landlords and share some great ideas on this!

[Joe Splitrock]

@Trevor Gaal our main goal is to be responsive. It starts with phone calls, e-mails or texts. We respond within minutes in most cases. If there is a critical maintenance issue, we have people who can fix most anything same day the issue is reported. (Things that are critical like appliances, water heaters, furnace, AC, garage doors). We fix everything that is reported and we do it right, so even lower priority items are addressed quickly. Some landlords send a gift card at Christmas, but fail to repair a furnace quickly in the dead of winter or leave a tenant without hot water for days. This is misguided responsibility. 

The other thing we do is leave tenants alone, so they can have quiet enjoyment of the property. Some landlords are inside the property inspecting every four months or sending texts trying to be best buddies. We only contact tenants when a repair or maintenance item needs to be done or if they are late on rent. Other than that, we let people enjoy the property as if it is their own.

This puts us ahead of 90% of landlords which is why I consider it going above and beyond. We have just two responsibilities:

1. Fix problems quickly

2. Leave tenants alone