Coincmach / CSC Serviceworks

[Ryan Scott Isacksen]

I am pulling my hair out trying to resolve an issue with Coinmach / CSC Serviceworks.

One of the apartments I help oversee has not had a functioning washer for a month.  Laundry room is under contract by Coinmach.  I am calling and emailing the company and supervisors but I simply get told the issue has been "escalated" and the install department may call me or may just install the machine.

I was ignored for 2 weeks and didn't get a response from the rep we have until I emailed and called his manager.  That person will not call me, but the rep "escalated" the situation and considers himself done with the issue.

Does anyone have a phone number or contact at that company to get things done?

I can't believe they don't have a warehouse of machines that allows a swap-out within a few days.  
They noted replacement is needed on April 21st.