Updated almost 6 years ago on . Most recent reply
No water in entire place
So grinding sump pump went out in a rental unit of mine and tenants literally had to shut off water to unit. had a plumber out and he quoted 3800$. I have a home warranty that they claim will cover said sump pump "eye roll". HW still hasnt got a plumber out to unit to evaluate yet. but i have tenants that are living in a unit with no running water until i can get someone out. What should I do? Do I offer to put them up in a hotel? They aren't upset but I feel like I need to offer something.
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- Real Estate Broker
- Cody, WY
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Lesson #1: Talk to your tenants before assuming anything. Many renters are reasonable people. They will realize this isn't your fault and that you're doing your best to fix the problem.
Lesson #2: Home Warranties generally suck. You have to wait on them to find a vendor. They pay the vendor peanuts so it's usually a low-quality vendor and they're slow to respond. The work they perform may be below standard. I know many property managers that won't even manage a home if there is a home warranty on it because of the time delays and poor workmanship.
- Nathan Gesner
