No water in entire place

[Tyler Labelle]

So grinding sump pump went out in a rental unit of mine and tenants literally had to shut off water to unit.  had a plumber out and he quoted 3800$.   I have a home warranty that they claim will cover said sump pump "eye roll".   HW still hasnt got a plumber out to unit to evaluate yet.  but i have tenants that are living in a unit with no running water until i can get someone out.  What should I do?  Do I offer to put them up in a hotel?   They aren't upset but I feel like I need to offer something.  

[Nathan Gesner]

Lesson #1: Talk to your tenants before assuming anything. Many renters are reasonable people. They will realize this isn't your fault and that you're doing your best to fix the problem.

Lesson #2: Home Warranties generally suck. You have to wait on them to find a vendor. They pay the vendor peanuts so it's usually a low-quality vendor and they're slow to respond. The work they perform may be below standard. I know many property managers that won't even manage a home if there is a home warranty on it because of the time delays and poor workmanship.