In-Person Showings - Tenant Not Comfortable

[Charles W Appich IV]

Current tenant's lease ends at the end of June. She's admitted to not having work for the last 2 months and not getting unemployment or stimulus because her taxes aren't done from last year. She's paid May's rent which surprised me. I'm trying to be generous and work with her to find a new tenant a month early start June 1 which would save her some money. I've already listed the unit and received decent interest. I also went into her unit to create a video walk-through and did some 3D photos with Zillow. I did this to focus on the prospects that really wanted to see the unit after all virtual media was exhausted. So I ask the current tenant today if we could schedule a walk-through where she'd leave the doors cracked, then leave the unit, we'd enter with masks and gloves (or no touching) for a few minutes and be done. Her response "I wouldn't feel comfortable with the current shelter in place and quarantine...strangers in home." 

I try and try to help her but then she expects me to get a new tenant via video walk-through. I also respect her privacy and health so not sure how to move forward and get the place leased up until she moves out. 

[Chris London]

It's unusual times and her reaction is pretty common in my experience.

Because no one else in my state is showing occupied rentals, video walkthroughs are the norm and I have signed several leases in this way. Other agents are waiting for the properties to go vacant, then showing them incurring 1 month of no rent or more specifically a monthly mortgage payment as the cost of doing business during these unusual times.