Tenant has not signed the rent deferral agreement

[Michael Balcom]

I have a lease with three college students on it. Two of the three students paid this month, but the third said she could not since she lost her job due to COVID. My PM talked to her about a rent deferral program and she said yes. My PM wrote the agreement, sent it to her and she has yet to sign it. My PM has tried multiple times to get ahold of her with no luck. How would you handle this situation?  

Thank you and stay safe!