How I handled my first Covid-19 missed/late rent call

[Zac Boelkow]

So I have decided to take a reactive approach to dealing with and handling the covid issue at hand. I decided why confuse the situation with a strategy for my tenants that may or may not require help. I have been fortunate that all my tenants have paid except one. Because I trained my tenants to call me ahead of time with issues and confront the issue, instead of lying or avoiding them, that is exactly what my tenant that could not pay the rent did. He called me and said he has $500 that he is giving me tomorrow and once his unemployment starts up he will pay me the $100 balance. At this point I asked questions if he was being impacted by the covid issue.  I also informed him that because this is an act of god/nature and out of our control that I would be waving late fee's. He was surprised and grateful.