Collecting Rent Issues

[Izel Pieters]

Im a Real Estate Rookie and i have a renter that is also a rookie in the rental world. They just moved out from their parents house for the 1st time. She has been in the apartment for 3 weeks and send me a message this week saying her tax money didn’t come in and she doesn’t think she can pay everything but she doesn’t want to move. She is responsible for all the utilities and the rent.

What advice can yall give me?