New Investor: Property Management Red Flag?

[Eric Suszka]

Hello everyone,

We purchased our first single family rental property in fall of 2019. We screened 3 different property management companies and selected the one we felt most comfortable with. They placed a tenant relatively quickly and we have been collecting rent checks with little to no communication with the PM company since - great, right?

Our good luck ran out this month as we received an email that the tenant was experiencing electrical problems at our property. Our PM company stated that they didn't have an electrician that worked in our area and asked if I could recommend one to her. I thought this was strange as our property and the PM company are both located in St. Petersburg, FL which is a small peninsula that takes about 20 minutes to drive from coast to coast. She also told me that they only work with contractors that accept net-30 payment terms. I also thought this was strange, as I can't imagine any of the contractors I've dealt with to accept net-30. 

Is this pretty standard, or should we be looking to change PM companies for future rentals? 

Thanks in advance!