investors, what report would you like to see?

[Dan S]

Generally, I know the underlying connotation for property managers is bad, but I happen to be one of the few that care about my investor.

I am not in it for the quick buck, the sly charge, or the misinformation that seems to be bound by my industry. I am actually a logical, forward, straight forward thinker that has the philosophy that if me and the investor makes our fair share, it can be a long term, (fruitful) relationship.

There are many "nickel and dime" charges I see my competition charging that I forgo. I split late rents 50/50, I work with my tenants, and I run most expenses by the owner (~200 and above) for approval before acting.

I respond within 24 hours and I believe I am one of the many few that will admit they don't have an answer to a question and will get back when I do.

That being said, our property management group has rose from 16 units (oct 2011) to 107 units (current) and we're looking to expand. I been through the general learning phase of residential and I feel like I am on steady ground.

However, this is not good enough for me, I want to be the best... I want to be on top of my game and I want to be known as the go to guy in my area.

A little background of me, I ran commercial property management for a large dollar store. At any given time, I was managing 3500-9000 properties. Most of our rentals were landlord owned, so it was mostly coordinating vendors and landlords to fix our issues.

Since I switched to residential, it has became more hands on individual focused. I feel like I am doing more work for 100 properties residential than I ever did commercial...

As an investor, what type of report are you looking for? What type of information do you want to know?

Right now my current report includes the following:

1) number of calls
2) number of pre-quals ( per our standard checklist)
3) number of showings
4) number of applications taken/given (app feel collected, status of current applicants)
5) feedback from the unit (why people chose not to rent)

I want to create a more thorough report to provide our owners and I can't think of anymore info other than "days on the market"

I want to be able to adjust to the market and provide my owners with a reasonable market rate/ adjustment versus their cap expectations..

What type of information/feedback will make you more comfortable with your PM. Please keep in mind, most of my investors are out of town (out of country[australia]) and I feel like a lot of them are trusting, but not trusting at the same time