How to communicate effectively with upset tenants

[Aimee Brandner]

I have been doing this 18 years, and never seen a group so full of rage. After a couple major breaches in their lease, and my wanting to reassess the now month to month agreement, my 18-26 year old tenants keep threatening to bring me to court over things. Things I didn’t even do that they assumed I would, how do you get a sue happy tenant to see thru the red?