Should Landlord Pay? Moving out tenants due to water leak.

[Brad Davis]

I have a friend from my church who has suffered both financially and in her marriage relationship because they had to move from their apartment to a new apartment IN THE SAME COMPLEX. 

Their old apartment had reoccurring water leaker coming from the roof. Their landlord said that they could move to a different apartment within the same property. 

Question. Shouldn't the landlord pay for the moving expense since they are at fault?

I told them that I would help them out if it happened again, since I am a landlord, real estate agent and investor. They told me that they didn't want to upset the Landlord because they feared retaliation. This is how things operated in their home country of Jamaica. Do people have success in having a successful negotiation between landlord and tenant in these situations?