Tenant Damaged Garage Door

[Brandon Johnson]

Looking for some advice from the forums.  My tenant texted my property manager and said that the garage door at my property had been damaged.  The tenant claims that a metal piece was hanging down from the door and had gotten snagged on the roof of her Jeep.  All evidence points to (including the advice from the garage door repair service) that she ran into the footer board.  This would indicate that she may not have pushed the door all of the way up.  

What is the recommended course of action if the tenant will not pay out of pocket for the repair?  Obviously she could file an insurance claim with her car insurance.